Skill Level: Intermediate/ Journeyman
Minimum Education Level: BA/BS
Minimum Years: 5+ yrs
Substitute for Education/Years: AA w/7+ yrs
Description: Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Provide comprehensive support to system users requesting help. Document, track, report, and resolve system incidents and problems identified by users. This may include questions, problems, or other requests for assistance by users. Perform system administration duties for all designated servers and systems, currently operating on Windows Server platforms in support of technical publications. To ensure the confidentiality, integrity and availability of server data.
Perform vulnerability scans and use Security Technical Implementation Guides (STIGs) to meet U.S. Army and DoD requirements. Configure and maintain the publications server for VPN connectivity in support of technical writers to allow for or remove access to technical writers, i.e. conducting technical manual publication validation and verification events at remote locations.